1. No Fix, No Fee Guarantee

At AlphaGeeks, we stand behind our repair services with a simple philosophy: No Fix, No Fee. If we cannot repair your device or recover your data, you pay nothing. If the issue requires parts or services beyond the scope of diagnosis, we will provide a transparent quote before proceeding.

2. Product Returns

For products purchased through our online shop:

• Return Period: 30 days from the date of purchase
• Condition: Products must be unused, in original packaging, and in resalable condition
• Process: Contact us to request a return authorization number before returning items
• Refunds: Refunds will be processed within 7-10 business days of receiving returned items
• Shipping: Customers are responsible for return shipping costs unless the item was defective

3. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no cost to you, including return shipping.

4. Repair Service Guarantees

All our repair services come with the following guarantees:

• Work Warranty: 12 months from the date of repair on parts and labor
• Assessment: Free diagnostic assessment with no obligation to proceed
• Transparency: We provide clear quotes before any work begins
• Quality: We use genuine parts and factory-approved methods when available

5. Data Recovery Services

For data recovery services:

• We provide a free assessment to determine recoverability
• Refunds are available if no data is successfully recovered (as per our No Fix, No Fee policy)
• Recovered data will be returned on a working storage device or uploaded to your cloud storage
• We take every precaution to prevent data loss during the recovery process

6. Special Circumstances

The following are not covered by our return policy:

• Items purchased as "final sale"
• Custom or personalized products
• Items damaged due to customer misuse or neglect
• Items without a receipt or proof of purchase

7. How to Request a Return

To request a return:

1. Contact us at (02) 5104 0855 or email contact@alphageeks.com.au
2. Provide your order number and reason for return
3. Receive a return authorization number
4. Ship the item to us with the authorization number clearly marked
5. Receive your refund once we inspect and process the return

8. Contact Us

If you have questions about this Return Policy, please contact us:

AlphaGeeks
8/55 Townsville Street, Fyshwick ACT 2609
Phone: (02) 5104 0855
Email: contact@alphageeks.com.au
Hours: Mon – Fri: 10am – 4pm (Canberra Time)