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What is data recovery?

Data recovery is the process of retrieving inaccessible, lost, corrupted, damaged, or formatted data from storage devices such as hard drives, SSDs, USB drives, SD cards, and RAID arrays.

How is data recovery priced?

We provide a quote after assessing your device. Contact us to discuss pricing for your specific situation.

How long does data recovery take?

Recovery time depends on the type of fault and the device. Logical recoveries (deleted files, accidental format) typically take 1–3 days. Physical or mechanical hard drive recoveries can take 1–4 weeks or longer depending on severity.

How do I know if my data is recoverable?

Contact us with a description of what happened. We will advise on the likely outcome before you commit to anything.

Can you recover data from anywhere in Australia?

Yes. We accept mail-in devices from anywhere in Australia. See our 'How to Send Your Hard Drive' guide for safe packaging instructions.

My hard drive is making a clicking or grinding noise — can the data be recovered?

Clicking usually indicates a mechanical head failure or damaged platter. Recovery is often possible but requires professional handling in a controlled environment. Do not attempt to run disk utilities on a clicking drive — stop using it immediately and contact us.

My hard drive is not detected — is my data gone?

Not necessarily. A drive not being detected can be caused by a failed PCB (circuit board), seized motor, corrupted partition, or firmware issue — all of which are recoverable in many cases.

My external hard drive fell on the floor and stopped working — can you recover the data?

Yes, this is one of the most common scenarios we handle. Impact damage typically causes read/write head failure. The sooner you bring it in, the better the chances of a full recovery.

Can you recover data from a water-damaged hard drive?

Yes, in many cases. Turn the drive off immediately if it gets wet and do not attempt to power it on again. Bring it to us as soon as possible — corrosion builds quickly once a drive is exposed to moisture.

Can data be recovered from a failed SSD?

Yes, though SSD recovery is more complex than HDD recovery due to the way data is stored and managed (TRIM, wear-levelling, encryption). We have experience with common SSD failure modes including controller failure and firmware corruption.

My SSD just stopped being detected — what happened?

Common causes include firmware corruption, a failed controller chip, or power spike damage. Many of these are recoverable. Do not attempt firmware updates or disk repair tools on an SSD that has stopped responding.

Can you recover data from a MacBook SSD?

Yes. We recover data from MacBook SSDs including models with the proprietary Apple T2 and M-series chips. Encryption and soldered storage make this more complex, but recovery is possible in many cases.

Can you recover data from a physically broken USB drive?

Yes. If the USB connector has snapped off, we can often repair or bypass it to access the flash memory chip directly. Recovery success depends on whether the chip itself is undamaged.

I accidentally formatted my USB drive — can the files be recovered?

Often yes. A quick format does not immediately erase data — it just marks the space as available. The sooner you stop writing new data to the drive, the better your chances of recovery.

Can you recover photos from a corrupt SD card?

Yes. SD card corruption is a very common issue and we have a high success rate for photo and video recovery from corrupt or unreadable cards.

Can you recover data from a RAID array?

Yes. We recover data from RAID 0, RAID 1, RAID 5, RAID 6, and RAID 10 configurations across all major NAS brands including Synology, QNAP, Buffalo, and Drobo.

My NAS device failed — can the data be recovered?

Yes in most cases. NAS failures are typically caused by drive failure, controller issues, or filesystem corruption. We assess each drive individually and reconstruct the array.

Should I rebuild a RAID array myself after a drive failure?

We strongly advise against attempting a RAID rebuild without professional assessment first. A failed rebuild can overwrite data and significantly reduce or eliminate recovery chances. Contact us before taking any action.

I accidentally deleted important files — can they be recovered?

Yes, in many cases. Stop writing new data to the drive immediately and contact us. The sooner you act, the higher the chance of recovery.

I accidentally formatted the wrong drive — is my data gone?

Not necessarily. A standard format does not immediately destroy data. Avoid writing anything new to the drive and bring it to us as soon as possible.

My computer crashed and I can't access my files — is this recoverable?

Usually yes. OS crashes, partition table corruption, and filesystem errors are among the most recoverable data loss scenarios. We can often retrieve all files intact.

8/55 Townsville St, Fyshwick ACT 2609Thu, 27 Aug, 07:02 pmMon – Fri: 10am–4pm *Please Book!

(02) 5104 0855

Data Recovery

Data Recovery FAQ

Name: AlphaGeeks
Address: 8/55 Townsville Street, Fyshwick, ACT, 2609, AU
Telephone: (02) 5104 0855
Price range: $$

Answers to the most common questions about data recovery — from clicking hard drives and failed SSDs to accidental deletion, RAID arrays, and water damage.

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General Data Recovery

Hard Drives (HDD)

SSDs & Flash Storage

USB Drives & SD Cards

RAID & NAS Devices

Accidental Deletion & Formatting

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02 51040855

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Please Note

We will be unavailable from 27/7/2026 until the 15/9/2026. However online bookings are available for dates after the 15/9/2026 now.

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