Computer Repairs & Data Recovery Canberra | No Fix No Fee | AlphaGeeks
How to Send Your Hard Drive
Not local to Canberra? We accept mail-in hard drives, SSDs, and external drives for data recovery from anywhere in Australia. Follow the steps below to send your drive safely.
How the Mail-In Process Works
Contact Us First
Before sending your drive, get in touch by phone or email. We'll log your job, note the fault or symptoms, and give you a reference number to include in the parcel.
Package Your Drive Safely
Wrap the hard drive in anti-static bubble wrap or foam. Place it in a sturdy cardboard box with at least 5 cm of padding on all sides. Hard drives are extremely sensitive to shock — do not use soft satchels.
Include a Note
Place a printed or handwritten note inside the parcel with your full name, phone number, email address, a brief description of the symptoms, and your job reference number.
Send with Tracking
Use a tracked and insured shipping service such as Australia Post Express or StarTrack. We recommend insuring the parcel for the value of the data or drive replacement cost.
Our Shipping Address
AlphaGeeks
8/55 Townsville Street
Fyshwick ACT 2609
Australia
Please contact us before sending so we can expect your parcel and assign it a job number promptly upon arrival.
What to Include in the Parcel
Place a written or printed note inside the box with the following details:
- Your full name
- Your phone number
- Your email address
- Drive make, model and capacity if known (e.g. Seagate Barracuda 2TB)
- A brief description of the symptoms (e.g. clicking, not detected, water damage)
- Your job reference number (provided when you contact us first)
Safe Packaging Tips
Hard drives are highly sensitive to shock and static. Follow these guidelines carefully before sealing your box.
Hard drives are extremely sensitive to physical shock. A single drop during transit can cause additional damage and reduce the chances of a successful recovery. Never use soft satchels or padded envelopes — always use a rigid box with generous padding.
Use anti-static bubble wrap or anti-static foam — standard bubble wrap is acceptable if anti-static is unavailable
Wrap the drive in at least two layers of padding
Place the wrapped drive in a rigid cardboard box — not a satchel or envelope
Fill all empty space with packing peanuts or crumpled paper to prevent movement
Seal all box edges firmly with packing tape
Do not stack heavy items on top of the box during transit
Write 'FRAGILE – HARD DRIVE' clearly on the outside of the box
Keep your tracking number until the job is complete and data is returned