Question 1

How long does a MacBook repair take?

Accepted Answer

Most common repairs such as screen replacement, battery replacement, and keyboard repair are completed within 2–3 working days. Logic board repairs or liquid damage assessments may take longer. We'll advise an estimated timeframe when you book.

Question 2

Do you offer a no fix, no fee guarantee?

Accepted Answer

Yes. If we can't repair your Mac, you won't be charged for the repair. A diagnostic fee may apply in some cases — we'll always advise upfront before proceeding.

Question 3

Do you repair all MacBook models?

Accepted Answer

Yes — we service MacBook Air, MacBook Pro (all generations including M1, M2, M3 chip models), iMac, Mac Mini, Mac Pro, and Mac Studio.

Question 4

Can you repair M1, M2, or M3 chip MacBooks?

Accepted Answer

Yes. We have experience with Apple Silicon models. Some repairs on newer models are more complex due to integrated components, and we'll advise honestly if a repair is viable.

Question 5

Can I mail in my MacBook?

Accepted Answer

Yes. We accept mail-in repairs from anywhere in Australia. See our 'How to Send Your Mac' guide for full packaging instructions and our address.

Question 6

How much does a MacBook screen replacement cost?

Accepted Answer

MacBook screen replacement typically ranges from $200 to $1,200 depending on the model and screen type. Retina and True Tone display assemblies are more expensive than older LCD panels. Contact us with your model number for an accurate quote.

Question 7

My MacBook screen has dark patches or lines — is it the display or the logic board?

Accepted Answer

Both are possible. Display lines are often caused by a failed LCD panel or display flex cable, but can also indicate a GPU or logic board fault. We diagnose before recommending a repair path.

Question 8

Can you replace just the glass on a MacBook screen?

Accepted Answer

On most modern MacBooks the glass is fused to the display assembly, so a full assembly replacement is usually required. On some older models individual components may be replaceable.

Question 9

How much does a MacBook battery replacement cost?

Accepted Answer

MacBook battery replacement typically costs between $160 and $330 depending on the model. See our MacBook Battery Replacement page for model-specific pricing.

Question 10

How do I know if my MacBook battery needs replacing?

Accepted Answer

Common signs include: battery draining very quickly, Mac not charging to 100%, unexpected shutdowns, a swollen trackpad (caused by a bloated battery), or a 'Service Recommended' battery warning in macOS.

Question 11

Is a swollen MacBook battery dangerous?

Accepted Answer

Yes — a swollen battery should be replaced promptly. It can press on the trackpad and internal components and carries a fire risk if punctured. Do not attempt to remove it yourself.

Question 12

Can a MacBook logic board be repaired?

Accepted Answer

Yes. We perform component-level logic board repairs for many common faults including charging circuit failures, GPU issues, and liquid damage corrosion. Not all faults are repairable — we assess and advise honestly.

Question 13

My MacBook got wet — what should I do?

Accepted Answer

Turn it off immediately, close the lid, unplug everything, and bring it to us as soon as possible. Do not attempt to power it on again. Quick action significantly improves recovery chances.

Question 14

How much does MacBook water damage repair cost?

Accepted Answer

Cost varies widely depending on which components were affected and the extent of corrosion. We offer a free water damage assessment and quote before any work begins.

Question 15

My MacBook keyboard keys are sticking or not registering — can it be repaired?

Accepted Answer

Yes. On older MacBooks individual keys can sometimes be replaced. On models with the butterfly keyboard mechanism, a full top case replacement is often required. We assess your model and advise accordingly.

Question 16

My MacBook trackpad is not clicking — is that a battery problem?

Accepted Answer

Often yes. A swollen battery is the most common cause of trackpad clicking failure on MacBooks because it pushes up against the trackpad from below. Battery replacement usually resolves it.

Question 17

My MacBook is running very slowly — what can I do?

Accepted Answer

On older Intel MacBooks, an SSD upgrade or macOS reinstall can dramatically improve performance. On Apple Silicon models, software issues and low storage are more common culprits. We can diagnose and advise the best solution.

Question 18

Can you reinstall macOS?

Accepted Answer

Yes. We reinstall macOS on all MacBook models and can migrate your data from a backup or existing drive where possible.

Question 19

Can you upgrade the RAM or SSD in my MacBook?

Accepted Answer

On older Intel MacBooks (pre-2013 for RAM, pre-2015 for SSD), upgrades are possible. On newer models these components are soldered to the logic board and cannot be upgraded after purchase.

Computer Repairs & Data Recovery Canberra | No Fix No Fee | AlphaGeeks

MacBook Repair FAQ

General MacBook Repairs

Screen & Display

Battery

Logic Board & Water Damage

Keyboard & Trackpad

Performance & Software

Still Have Questions About Your MacBook Repair?