A step-by-step packaging and shipping guide for laptop mail-in repairs — Dell, HP, Lenovo, Asus and more.
If your laptop powers on, back up important files before shipping. If it’s a data recovery job, do not attempt repairs yourself.
Remove cases, SIM cards, and any external accessories. Keep chargers/cables only if relevant to the fault.
Wrap in bubble wrap or soft cloth, then place in a sturdy box with at least 5cm of padding on all sides. Avoid loose packing peanuts touching ports.
Send via Australia Post Express or a tracked courier to: 8/55 Townsville Street, Fyshwick ACT 2609. Email us the tracking number.
Free assessment, with a clear quote before any work begins.